Tennessee American Water officials are warning area residents of a scam. (Photo: MGNOnline)

Tennessee American Water is offering tips on how consumers can protect themselves from utility worker scams.

Some customers have received phone calls from representatives of a different company stating that they represent Tennessee American Water and would like to test the customer’s water.

When coming to a private resident or business to perform work, employees of Tennessee American Water will always present a photo ID badge and drive work vehicles that display the company’s name.


Tennessee American Water will only take water at a private resident under specific instructions, and in most cases, the customer will know ahead of time that the sampling will take place, Tennessee American Water supervisor for water quality Kitty Vaughn said in a prepared statement.

“For example, we have predetermined sampling sites that businesses and residents have agreed to participate in for our regular testing,” she said. “Sometimes we may sample after a main break but we would identify ourselves with company ID and when possible, most sampling is done at a faucet on the outside of the home.”

Other utility worker impostors may use tactics over the phone such as demanding immediate payment or payment via a preloaded credit card. Customers should be aware that Tennessee American Water customer service representatives would not ask customers in this manner.

Some scammers are also able to change the number on caller ID to appear as a legitimate phone number.

Customers with any doubts of the legitimacy of a worker at their property who states they represent Tennessee American Water to take a water sample should contact Tennessee American Water at 1-866-736-6420. If a customer is concerned about any illegal activity such as a monetary scam, contact local law enforcement as well.